Kohler is pleased to offer this exciting, best in class, satisfaction guarantee. You can buy KOHLER toilets and smart seats with confidence, knowing that if there is any reason you don’t love your selection, we’ll provide a replacement of equal value or refunds plus a $100 check* to help cover installation costs.
Based on experience, Kohler is confident in the performance, design, functionality and comfort of our toilets and smart seats. We’ve learned that once you try them, you won’t want to use any other brand.
You will also have the peace of mind knowing that you have 180 days to make sure your new toilet or smart seat performs to your expectations.
The program includes all toilets and smart seats purchased from Kohler.com or a KOHLER registered location.**
Smart seats include Nightlight toilet seats, Purefresh toilet seats, Puretide manual bidet toilet seat, Purewarmth heated toilet seats, and C3 bidet toilet seats.
Claims will be processed and a check will be mailed directly to the consumer within four to six weeks.
KOHLER Co. is not responsible for installation costs. We are pleased to offer $100 as a gesture of goodwill.
If you are dissatisfied with the second toilet or smart seat, please call Kohler Customer Service at 1-800-4Kohler to speak with a customer service representative.
Only select products need to be returned in order to receive a refund or replacement. Please click here to see a full list of products that are required to be returned to KOHLER Co.
If purchased toilet or smart seat from Kohler.com
Only select products need to be returned to Kohler Co. for you to receive your $100 check.
Claims must be submitted within 180 days from the purchase date. One claim form is required for the following
Products required to be returned to Kohler Co.:
Intelligent toilets and cleansing toilet seats need to be returned to Kohler Co. This is a requirement for any of the products listed below, in order you to receive your $100 check from Kohler Co.
|K-3901||NUMI ® TOILET WITH CLEANSING FUNCTIONALITY|
|K-5401||VEIL ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY|
|K-76395||VEIL® WH INTELLIGENT TOILET & FACE PLATE|
|K-18647-NA||VEIL® INTELLIGENT IN-WALL TANK|
|K-4026||KARING ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY|
|K-77780||KARING™ 20 INTELLIGENT TOILET|
|K-4108||CS®-230 CLEANSING SEAT|
|K-4709||C3®-200 W/IN-LINE HEATER EB CLEANSING TOILET SEAT|
|K-8298||C3®-155 CLEANSING SEAT|
|K-8298-CR||C3®-455 CLEANSING SEAT|
|K-4737||C3®-125 W/TANK HEATER EB CLEANSING TOILET SEAT|
|K-4744||C3®-201 W/IN-LINE HEATER EB CLEANSING TOILET SEAT|
|K-18751||C3®-050 Cleansing Seat|
|K-5724||PURETIDE™ BIDET SEAT|
|K- 76923||PURETIDE™ ROUND FRONT BIDET SEAT|
Please ship the required product(s) for the Toilet Satisfaction Guarantee claim to:
Attn: Michael Smith, Quality
Wisconsin Distribution Center
444 Highland Drive
Kohler, WI 53044
Please email the claim number and tracking information to ToiletSatisfaction@marekgroup.com. It will take roughly 4-6 weeks for the claim to be processed upon receipt of the tracking information.
If you have any questions about the process, please feel free to contact us at ToiletSatisfaction@marekgroup.com or by phone at: 877-694-7643
*The $100 check applies only to toilets and C3 bidet seats.
**Registered locations include Registered Distributor Showrooms and Registered KOHLER Advantage Plumbers.