TOILET SATISFACTION GUARANTEE

FAQs

KOHLER Toilet Satisfaction Guarantee

Kohler is pleased to offer this exciting, best in class, satisfaction guarantee. You can buy KOHLER toilets and smart seats with confidence, knowing that if there is any reason you don’t love your selection, we’ll provide a replacement of equal value or refunds plus a $100 check* to help cover installation costs.

Based on experience, Kohler is confident in the performance, design, functionality and comfort of our toilets and smart seats. We’ve learned that once you try them, you won’t want to use any other brand.

You will also have the peace of mind knowing that you have 180 days to make sure your new toilet or smart seat performs to your expectations.

  • You have 180 days from the date of purchase to call Kohler Customer Service and begin your claim process for a replacement toilet or smart seat or request a refund.
  • A $100 check is provided to help offset the installation costs of toilets or C3 ® bidet seats. The $100 check does not apply to other smart seats.
  • All intelligent toilets and C3 bidet seats must be returned to the distributor.

The program includes all toilets and smart seats purchased from Kohler.com or a KOHLER registered location.**

Smart seats include Nightlight toilet seats, Purefresh toilet seats, Puretide manual bidet toilet seat, Purewarmth heated toilet seats, and C3 bidet toilet seats.

Claims will be processed and a check will be mailed directly to the consumer within four to six weeks.

KOHLER Co. is not responsible for installation costs. We are pleased to offer $100 as a gesture of goodwill.

If you are dissatisfied with the second toilet or smart seat, please call Kohler Customer Service at 1-800-4Kohler to speak with a customer service representative.

Yes, the Toilet Satisfaction Guarantee only applies to products that has been installed.

Only select products need to be returned in order to receive a refund or replacement. Please click here to see a full list of products that are required to be returned to KOHLER Co.


If purchased toilet or smart seat from Kohler.com

  1. Please call Kohler customer service at 1-800-4Kohler to begin the claim process. Customer service will assist you in finding a to toilet or smart seat that best fits your needs and expectations or, will issue a refund.

    Visit kohlertoiletsatisfaction.com to complete a claim form. You will need to provide proof of purchase from Kohler.com, and credit confirmation provided by customer service.

    Be prepared to provide the following information when completing the claim form:

    1. Name
    2. Address
    3. Phone Number
    4. Email Address
    5. Model Number
    6. Date of purchase
    7. Order confirmation
    8. Shipping Confirmation
    9. Credit Confirmation

  2. Return required products to Kohler Co. Intelligent Toilets and C3 cleansing seats need to be returned to Kohler Co. in order to receive the $100 check. Please see the page below for a complete list of products that are required to be returned and for shipping information.


If purchases toilet or smart seat from a Kohler registered location (other than Kohler.com)**
Please call the location of the place of original purchase to speak with a representative about selecting a different KOHLER toilet or smart seat that better meets your needs or to request a refund.

The location of original purchase will submit the claim for you and provide you with a replacement product. Checks will be mailed directly to you within four to six weeks.

Only select products need to be returned to Kohler Co. for you to receive your $100 check.

Claims must be submitted within 180 days from the purchase date. One claim form is required for the following

  • (1) Toilet + (1) Toilet Seat OR
  • (2) Toilets OR
  • (2) Seats

Up to 2 total claims can be made per customer.

Products required to be returned to Kohler Co. need to be shipped within 2 weeks of the claim file date.

Products required to be returned to Kohler Co.:

Intelligent toilets and cleansing toilet seats need to be returned to Kohler Co. This is a requirement for any of the products listed below, in order you to receive your $100 check from Kohler Co.

SKU Description
K-3901 NUMI ® TOILET WITH CLEANSING FUNCTIONALITY
K-5401 VEIL ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY
K-76395 VEIL® WH INTELLIGENT TOILET & FACE PLATE
K-18647-NA VEIL® INTELLIGENT IN-WALL TANK
K-4026 KARING ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY
K-77780 KARING 20 INTELLIGENT TOILET
K-4108 CS®-230 CLEANSING SEAT
K-4709 C3®-200 W/IN-LINE HEATER EB CLEANSING TOILET SEAT
K-8298 C3®-155 CLEANSING SEAT
K-8298-CR C3®-455 CLEANSING SEAT
K-4737 C3®-125 W/TANK HEATER EB CLEANSING TOILET SEAT
K-4744 C3®-201 W/IN-LINE HEATER EB CLEANSING TOILET SEAT
K-18751 C3®-050 Cleansing Seat
K-5724 PURETIDE BIDET SEAT
K- 76923 PURETIDE ROUND FRONT BIDET SEAT

Please email the claim number and tracking information to ToiletSatisfaction@marekgroup.com. It will take roughly 4-6 weeks for the claim to be processed upon receipt of the tracking information.

Contact Us:
If you have any questions about the process, please feel free to contact us at ToiletSatisfaction@marekgroup.com or by phone at: 877-694-7643

*The $100 check applies only to toilets and C3 bidet seats.
**Registered locations include Registered Distributor Showrooms and Registered KOHLER Advantage Plumbers.